Shipping & Returns

Last updated: 9 October 2026

This Shipping & Returns Policy explains how Every Bit Organic handles delivery, damaged or incorrect items, change-of-mind requests and returns. Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Shipping

Orders are dispatched from our facility in Preston, Victoria. Available shipping options, charges and any free-shipping thresholds are shown at checkout before you place your order.

Delivery timeframes are estimates only and depend on your destination, the carrier and circumstances outside our control. We will make reasonable efforts to dispatch orders promptly, but we cannot guarantee a particular delivery date unless expressly stated.

Order tracking

Where tracking is available, tracking details will be provided after your order has been dispatched. Carrier tracking information can sometimes take time to update after collection.

Delivery address

Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible at sales@everybitorganic.com.au. We cannot guarantee that an address can be changed once an order has been dispatched.

Delayed or missing parcels

If your parcel appears significantly delayed or tracking shows an issue, contact us with your order number and we will help you investigate with the carrier. Delivery delays caused by carriers, weather, public holidays or other events outside our reasonable control may occur.

Damaged, faulty or incorrect items

If an item arrives damaged, faulty, unsafe, materially different from what you ordered, or you receive the wrong item, please contact us as soon as reasonably possible at sales@everybitorganic.com.au. Include your order number, a description of the issue and, where relevant, clear photographs so we can assess the matter efficiently.

Depending on the circumstances and your rights under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or another remedy. We will not require you to accept a remedy that would unlawfully limit your consumer guarantees.

Change-of-mind returns

We are not required to provide a refund or exchange simply because you change your mind. However, we may agree to a change-of-mind return in appropriate circumstances.

Please contact us before returning any item. If we approve a change-of-mind return, the item must be unopened, unused, in saleable condition and in its original packaging. Unless we agree otherwise, return shipping for an approved change-of-mind return is the customer's responsibility.

Food, pantry and personal-care products

For health, hygiene and food-safety reasons, opened food, pantry, skincare, body-care and personal-care products generally cannot be returned for change of mind. This does not affect your rights where a product is faulty, unsafe, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee.

Refunds

Where a refund is approved, we will generally process it to the original payment method. The time taken for funds to appear in your account can vary depending on your bank, card provider or payment service.

Contact us

For shipping or return enquiries, contact:

Every Bit Organic
47A Quinn Street, Preston VIC 3072
Email: sales@everybitorganic.com.au
Phone: 03 9459 6172