Privacy Policy

Last updated: 9 October 2026

Every Bit Organic respects your privacy. This Privacy Policy explains how we collect, use, disclose, store and manage personal information when you visit our website, place an order, contact us, subscribe to marketing or otherwise interact with us.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we handle personal information in accordance with those requirements.

Information we collect

Depending on how you interact with us, we may collect information such as your name, email address, telephone number, billing and delivery address, order and purchase details, account information, correspondence with us, marketing preferences and other information you choose to provide.

We may also collect technical and usage information such as your IP address, browser and device information, pages viewed, referring pages, approximate location derived from technical information, and information collected through cookies and similar technologies.

Payment information is processed through Shopify and/or our payment service providers. We generally do not receive or store your complete payment-card details.

How we collect information

We may collect personal information directly from you when you place an order, create or use an account, contact us, complete a form, subscribe to marketing or otherwise provide information to us. We may also receive information automatically through our website and from service providers that help us operate our store.

How we use your information

We may use personal information to:

• process, fulfil and deliver orders;
• take and administer payments and refunds;
• provide customer service and respond to enquiries;
• manage accounts, orders, returns and business records;
• operate, secure, maintain and improve our website and services;
• detect or prevent fraud, misuse and security incidents;
• send marketing communications where you have consented or where otherwise permitted by law;
• comply with legal, tax, accounting and regulatory obligations; and
• protect our legitimate business interests and legal rights.

When we share information

We may disclose personal information to service providers and other parties where reasonably necessary to operate our business. These may include Shopify, payment processors, delivery and logistics providers, IT and hosting providers, website and analytics providers, email and marketing platforms, professional advisers and government or regulatory bodies where required or permitted by law.

We do not disclose personal information except as described in this policy, with your consent, or as required or permitted by law.

Overseas processing

Some of the third-party platforms and service providers we use may store or process information outside Australia. The countries involved can vary depending on the provider, its infrastructure and the services used. Where required, we take reasonable steps in relation to overseas handling of personal information.

Cookies and analytics

Our website may use cookies and similar technologies to operate essential store functions, remember preferences, understand website usage, improve performance and support advertising or marketing activities. You can control cookies through your browser settings, although disabling some cookies may affect site functionality.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain business and transaction records, resolve disputes, enforce agreements and meet legal obligations.

Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding and may decline access in circumstances permitted by law.

Marketing communications

You can opt out of marketing emails at any time by using the unsubscribe link in the message or contacting us. Transactional messages relating to an order or customer-service matter may still be sent where necessary.

Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below and provide enough information for us to investigate. We will consider the matter and respond within a reasonable period. If you are not satisfied with our response and applicable privacy law gives you that right, you may be able to raise the matter with the Office of the Australian Information Commissioner.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will be posted on this page with the date of the latest update.

Contact us

Every Bit Organic
47A Quinn Street, Preston VIC 3072
Email: hello@everybitorganic.com.au
Phone: 03 9459 6172